Our service

More and more customers choice cost minimization of the entire product life cycle as an first investment, and consider daily operating cost,after-sales service, energy consumption and maintenance together. IDA® always sticks to provide users with comprehensive technical support and service.

Our service system includes follows:

Pre-sale Service

Our service team has a number of excellent pre-sales engineers, they are professional in the chemical machinery field with many years technical work background.Concurrently, we offer small scale laboratory testing of different materials to meet your needs. Experimental data obtained can be used as a reference to your big production equipment. Our pre-sales service team in the device applications accumulated a wealth of experience and data. We believe you will get economic, efficient and environmental production equipment configuration.

Sales Service

Before signing the contract, our engineer will make detailed design drawing for customer, enable customer to have more detailed understanding.We implement the project manager responsibility system, after signing the contract, the project manager to provide customers with detailed, real, accurate information on various types of technology, such technical information to facilitate customer equipment installation and construction process, the progress of the project for effective supervision. Actively cooperate with the users overall progress, subject to the customers overall project schedule, within the period stipulated in the contract on quality, quantity to complete the equipment installation, commissioning work, the submission of user acceptance.

After-sale Service

- In guarantee period's after-service:

1. 24-hour hotline service, our professional engineers will answer customers' question after receiving their information, and the immediate solution would be done.

2. If the telephone communication can not solve, then give solving schedule to users. And designate technician to arrive customers' site. Technician will not come back until solve the problem.

3. When need to replace parts due to machine’s malfunction, we promise free of charge for replacement.

- After guarantee time's service:

1. Circuit maintenance: we implement circuit maintenance service for after-guarantee products. Our engineers will periodically remind you of returning visit to solve your production problems, eliminate the inconvenience.

2. We have a strong spare parts warehouse. When customer purchases this model, all its accessories can be bought for many years from the market or our company.

3. We will set up a complete equipment and technology files for each customer, including: design drawings document, equipment specifications, parts diagram, plant record, maintenance record, so that customers can continue to track the original technology data after using many years.

Hotline For After Service & Maintenance